How to get here and how to write to us
Office
Calle Jerónimo Muñoz, 23, bajo
46007 València, Spain
Arrancapins district, near Avenida del Cid.
Phone and WhatsApp
WhatsApp
The same number works for calls and for WhatsApp.
Write to us
For sending scanned documents.
Languages
Spanish, English, Ukrainian and Russian, in person and remotely.
What to tell us in the first message
So that the first reply is useful and not a request for more details, it helps a lot to include three things:
- Your current situation: nationality, how long you have been in Spain and which document you hold now, even if it has expired.
- What you want to achieve: renew, regularise, register a car, register as self-employed, buy a home.
- Whether a date is running: a card about to expire, a request with a deadline, a planned signing at the notary. That changes the order of everything else.
With that we can usually say in the first message which route applies and which documents to start requesting, which are almost always the slowest: criminal records from the country of origin and certificates that need an apostille.
Write to us from here
If you prefer not to use WhatsApp, tell us about your case in this form. The enquiry goes straight into our management system and we usually reply the same working day.
You do not need to come
Most of our clients settle everything remotely. There are two mechanisms and both are legal and common:
- Digital certificate: you sign, from wherever you are, and we prepare and file.
- Power of representation or electronic authorisation: we act on your behalf with our professional certificate.
The exception is strictly personal acts: the identity check to obtain the digital certificate, fingerprinting for the TIE and the citizenship oath. Those must be done in person.
Before writing, the guide may help
If your question is about procedure and not about your specific case, it is probably answered in the guide index, with the law linked and at no cost. The most read are appointments by office, digital certificate, NIE and checking an immigration file.
Write to us and we will tell you what you need
Free first consultation. Spanish, English, Ukrainian and Russian.
Frequently asked questions
Is the first consultation free?
Yes. It serves to identify which route applies to you, which documents to gather and what the procedure would cost. After that we work with a fixed quote.
How long do you take to reply?
On WhatsApp, usually within one working hour.
Do you help people who do not live in Valencia?
Yes, throughout Spain online. In-person service is at the office at Calle Jerónimo Muñoz 23.
Can I send documents by WhatsApp or email?
Yes, scanned or photographed in good quality. For originals that must be submitted we will tell you in each case whether they are needed and how to get them to us.
Is there anything I have to do in person?
Yes: the identity check for the digital certificate, fingerprinting for the TIE and the oath in a citizenship file. The rest can be delegated.
Official sources
- Official Association of Gestores Administrativos of Valencia (ICGA)
- Electronic office of the Public Administrations
- General Access Point of the Administration
Written by Irina Klein. Reviewed by Elena Alonso Volostnova, registered gestora administrativa (ICGA Valencia). Updated on 5 October 2026. This page is general information and does not replace personalised advice on your case.